At Shirt and Tie our aim is to exceed your expectations each and every time! Each
order is important to us and every effort is made to satisfy all your requirements.
However, despite all of our products being tested by our suppliers as well as our
team prior to distribution, we understand mistakes do happen. If the item(s) you've ordered
arrive faulty or damaged, we will refund your purchase price in full or exchange
the product free of charge provided you advise us within 7 days of receipt of your
If you have received a product that was the wrong size, colour or is an unwanted
gift, we will happily exchange the item for one of the same value or offer you a
credit voucher to our store, valid for up to 12 months. This exchange policy is
applicable provided that:
The merchandise has remained unopened / remains in the original packaging;
The merchandise and its packaging has not been altered, damaged or worn; and
- A copy of the original invoice is provided.
A $5.00 processing fee will apply for exchanged items and the refund/credit value
excludes shipping charges.
To help us process your request faster, if you have an item to return:
Get in touch with our service team via email, fax or phone within 14 days of delivery;
Let us know your name, original order number and a description of the damaged item;
- Upon verification of the order, we will email you a confirmation note with a return
authority number that you can use to return the product to us
Contact us via:
Phone 1300 871 855
Once we receive your returned item, we will process it and email you a credit voucher
within 2 business days.